Catering Team Leader

The Catering Team Leader is directly responsible for the daily operation and supervision of staff in a Hersheypark Food & Beverage Catering location during scheduled shifts. This position will be responsible for banquet operation (set up and tear down), food production, supervising of staff throughout the banquet, and meeting the demands of the client. It is the responsibility of this position to possess, lead, and instruct on the company’s core values.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Determine and maintain food production based on catering demands*

• Train and supervise front line employees and supervisors to ensure they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions*

• Provide training to employees on catering job tasks*

• Ensure catering is opening and closing based on banquet requirement*

• Monitor appearance and operations (inside and outside) of the catering locations (cleanliness, music, line allocation, food safety etc.)*

• Monitor staffing levels and report shortages and excess staff to direct supervisor*

• Monitor food preparation and portion controls, including adherence to food safety standards and ensuring quality product in line with federal, state, and company laws and policies*

• Maintain equipment properly and report problems with equipment to maintenance staff during operations so that problems are corrected or report to direct supervisor for work order process*

• Ensure strict adherence to Child Labor Laws and report any potential violations to a full-time manager immediately*

• Handle both guest compliments and complaints, as well as answer guest questions or direct them to the appropriate source of information*

• Work with Sales Team to assist clients on an as needed basis*

• Assist Building Supervisor with inventories for food, paper and chemicals *

• Adhere to financial procedures as it relates to money bags, banquet accounting, and revenue reporting*

• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying

• Must have at least one (1) year of food & beverage experience within Catering Operation or (1) year of restaurant/concession supervisory experience

• Post Employment - Must be certified or be able to pass Food Safety training (ServSafe certification)

Knowledge, Skills, and Abilities:

• Must be able to multitask while prioritizing job tasks and assignments

• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must have the ability to safeguard confidential information

• Proven guest relations, problem-solving, task management skills, and organizational skills

• Knowledge of Child Labor Law regulations

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

Job Demands:

• Physical requirements include ability to stand (for up to eight hours at a time), walk, bend at the waist and knees and have repeated manual dexterity, and the ability to push, pull, and reach above shoulder level, and lift up to twenty (20) pounds without assistance

• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.

• Employee must provide proper footwear (black non-skid / non-slip sneakers)

• Must be able to work flexible hours, including morning, evenings, weekends and holidays, with shifts starting as early as 7:00 AM and ending as late as 1:00 AM, in accordance with Child Labor Laws

• Must be able to work at least 25 hours a week, Memorial Day through Labor Day, and 15 hours a week in the off season

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer