Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
This position is responsible for the daily operations of the aquatic attractions. This includes conducting lifeguard training and ensuring all staffing follows received company and departmental training. This position conducts the internal audits for the aquatic attractions, working with the Guest Engagement Manager. This position assists in creating manual additions for new aquatic attractions and oversees the annual update of the department manuals. This position takes the lead on organizing staffing models for shoulder season events. This position works collaboratively across divisions to assist with audits and best practice initiatives regarding aquatic operations and gathers information from the aquatic operations to be used for further analysis. This position assists the Guest Engagement Area Manager with employee engagement. This position participates across the department for department duty shifts.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
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Ensure optimal daily operational performance of aquatic attractions through interviewing, hiring, training, appraising, rewarding, directing, and disciplining associates.
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Train associates in company expectations, internal audit needs, and compliance with the Americans with Disabilities Act (ADA), American Society for Testing and Materials (ASTM), state regulations, and industry standards.
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Serve as a Brand Ambassador for the park and a Manager on Duty for the department by responding to emergency situations as needed or expected.
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Develop and execute aquatic in-service training programs.
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Review and revise operating manuals annually.
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Collaborate with department area managers to develop shoulder season staffing models.
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Develop, coach, and mentor staff in the responsible and safe execution of attraction performance and the delivery of superior service.
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Monitor labor and expenses with organizational audit standards to secure all company assets.
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Serve as liaison for employee appreciation and safety related committees, share communication back to department team members.
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Perform other duties as assigned
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18 years of age or older
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Minimum of 1 year of related experience
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High school diploma or equivalent education
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Associate’s degree OR 3 years relevant work experience can be substituted for education
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Minimum of 1 year supervisory experience
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Must have a valid Drivers' License
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Industry experience preferred – Amusement Park, Hospitality/Tourism
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Post-Employment - Must be a Ride inspector Level 2 in Pennsylvania within the first year of employment.
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Post-Employment - Must obtain either a Certified Pool Operator or Aquatic Facility Operator license within the first eighteen months of employment.
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Post-Employment - Must obtain the Jeff Ellis Shallow Water and Special Facilities Lifeguard certifications within the first year of employment. Must obtain the Jeff Ellis Lifeguard Trainer certification within the first eighteen months.
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Must obtain First Aid/CPR/AED certification.
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This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.
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The position requires you to be able to swim and will require frequent time swimming.
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The position is subject to outside environmental conditions. No effective protection from the weather. The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
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This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc. This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
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This job regularly requires verbal communication of detailed information to others either by phone or in person.
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Work shifts may involve long hours, depending upon operational schedules and demands of job responsibilities. Must be able to work a flexible schedule, including weekends and holidays, based on the operational needs.