Information Technology Generalist Administrator 1

Commonwealth of PA | Dauphin County, PA

Posted Date 10/07/2019
Description The Information Technology Systems Management Team is looking for a ServiceNow Administrator who is Customer focused and results driven. If you take pride in working hard to find solutions to quality customer service, this job is for you! You will leave work each day feeling fully satisfied knowing you worked hard to improve the work environment for your fellow Pennsylvanians. Apply today! 
 
IMPORTANT:  YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE.  YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY.  ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
 
  • Full-time employment (8:00 AM - 4:00 PM; Monday - Friday; 30 minute lunch)
This position is actively engaged with Agency support in ServiceNow for day to day processing. Providing guidance to supported Commonwealth groups and process insight is only part of this job.  This position is also directly involved with the progressive track of ITSM development and  module deployment/enhancement to further meet the needs of Commonwealth processing. Understanding and identifying opportunities for process improvement and greater effectiveness is also key to ensuring the Service Management suite is addressing the customer needs.Qualifications:
  • Must meet PA residency requirement – For more information on ways to meet PA residency requirements, follow the link and click on Residency
  • Minimum Experience and Training Requirements:  One year as an Information
    Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; OR three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; OR five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development,administration of information technology security programs, or other information technology support/administration services; OR one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; OR an equivalent combination of experience and training.
  • Based on your answers to the supplemental application questions regarding education, you may be instructed to upload a copy of your college transcripts to your application.
  • Must be able to perform essential job functions 


Veterans:  Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):  711 (hearing and speech disabilities or other individuals)

The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.
  • Score valid for this specific posting only
  • Score based on information reported on application and supplemental questions
  • Provide complete and accurate information or:
    • score may be lower than deserved
    • application processing may be delayed
    • disqualification may result
  • May only test once under this announcement
  • Email notice of test results provided

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