WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED DIVISION: The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.
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WHAT DOES AN EDUCATION TRAINING SPECIALIST TEAM LEAD DO? As an Education Training Specialist Team Leader, you will provide leadership to a team of Education Services Specialists in designing, developing, testing, managing and delivering a full range of learning products, learning system technologies and educational services to improve the performance of Small Business/Self-Employed (SB/SE) employees supporting SB/SEs strategic business goals and objectives. The team leader manages and directs the team in strategic, tactical and administrative planning and oversee the production of all products and services the team develops. You will oversee the production of course books, training videos, and Job Aids while articulating work assignments, projects, problem areas, significant issues, and deadlines for completion to team members. You will lead the team in identifying, distributing, and balancing workload based on established workflow and skill levels. Make adjustments to complete work assignments based on priorities and/or deadlines. Team Leaders provide regular updates, reports and briefings to the supervisor regarding status of work assignments and administrative matters. Monitor work in progress and reviews completed work to ensure adherence to program policies or priorities, work methods, quality guidelines, and established deadlines. Identify technical deficiencies and arranges enhance the performance of the staff. You will also coordinate the preparation, presentation, and communication of work-related information to the supervisor.
As a Lead Education Training Specialist you will:
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You must meet the following requirements by the closing date of this announcement.
GS-14 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Expert knowledge and experience with learning and education approaches to evaluate viable approaches for meeting organizational objectives for performance improvement; Expert knowledge of organizational learning theories and technologies, including knowledge management and its business value and use in addressing a wide range of business goals and objectives; Expert knowledge of theories of instructional design and the application of performance-centered design to enable business process improvement; Expert knowledge of a broad range of performance support tools and techniques to plan and direct the development of system components including on-line help, computer-based training and complete integrated performance support systems; Expert knowledge of the latest developments in performance support outside the agency to develop and expand performance support systems and their components for Service application.
-The experience experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:
You must have been at the GS-13 level for 52 weeks (time-in-grade requirement).