Food and Beverage Training Intern

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This internship assists with the development, facilitation, and evaluation of the Entertainment Complex Food & Beverage training programs for part-time and seasonal employees, and supplemental staffing (volunteers/temporary employees).

As a Hershey Entertainment & Resorts Intern, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Facilitating assigned developmental training sessions throughout the Entertainment Complex is the primary job duty of this position.*

• Assist with the assessment and development of materials and resources for orientation and training programs in the F&B department.*

• Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.*

• Audit employees and supervisors during operational hours to ensure proper procedures including, but not limited to; food safety and sanitization, hospitality and guest interactions, child labor law compliance and alcohol service procedures, and make recommendations to Manager of Training and Quality Assurance for continuous training opportunities.*

• Coordinate the tracking process of required training certifications for the department.

Qualifications:

• Must be 18 years of age or older.

• Must be a current student in undergraduate education.

• Must be certified or be able to pass an alcohol service class (RAMPs® Training – will be provided) and Food Safety training (ServSafe™ certifications– will be provided)

• Minimum of 2 years related Industry Experience (Food & Beverage, Hospitality Management, Travel/Tourism), preferred

• Majoring in Hospitality Management, Culinary Arts, Food & Beverage, Food Science, Dietetics/Nutrition, Human Resources or Education, preferred

Knowledge, Skills, and Abilities:

• Must have a strong working knowledge of Windows based computer programs including Google Workspace programs (Docs, Sheets, Forms, etc.)

• Canva experience preferred

• Experience with electronic tablets, video/photography and editing, preferred

• Experience with the development of training & onboarding programs for employee populations preferred

• Effective at empowering and encouraging others through teaching, modeling, and mentoring

• Effective and creative problem-solving, decision-making, and conflict resolution skills

• Effective organizational skills to keep track of multiple tasks, situations, and people

• Must be able to meet deadlines and handle multiple priorities and tasks

• Ability to organize and manage multiple tasks, set priorities, meet deadlines, and follow up on assignments with minimal direction and supervision

• Must have the ability to display excitement and passion for food safety, service excellence, stellar guest experiences, and training.

• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must embody Hershey Entertainment & Resorts Core Values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

Job Demands:

• Must be able to work a flexible schedule that includes days, evenings, weekends and holidays

• Must be able to work a minimum of five (5) days and at least 20-40 hours per week based on operational needs during May, June, July, and August with the opportunity to extend into Fall based on performance.

• The position is subject to inside and outside environmental conditions (weather including heat, cold, rain, snow, and other inclement conditions)

• Physical requirements include standing for up to 8 hours at a time walking in excess of 1 mile per day (including up and down stairs) and the ability to lift up to 50 pounds.

• Employee must provide proper footwear (black non-slip shoes)

• Company coordinated housing is available for this opportunity. If utilized, a weekly housing fee of $160 per week, inclusive of utilities and limited transportation, will be automatically deducted from students’ biweekly paychecks. Upon commitment to employee housing, HE&R will charge a $180 housing fee, inclusive of a refundable $160 housing deposit and a nonrefundable $20 insurance waiver fee.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer