Supervisory Medical Administration Specialist

Veterans Affairs, Veterans Health Administration | Pittsburgh, PA

Posted Date 12/04/2019
Description The Supervisory Medical Administration Specialist position is located within the Health Administration Service (HAS), Patient Registration Section. The position organizationally reports to the Supervisor of Patient Registration. The incumbent serves as the Assistant Supervisor of Patient Registration and Enrollment Coordinator for the VA Pittsburgh Healthcare System (VAPHS).
The Supervisory Medical Administration Specialist position is supervisory in nature and requires continuing and ongoing responsibility in assisting in recommending program plans and policy matters. The position supervises staff members of the Patient Registration Section of HAS to include Medical Support Assistants, Heath Benefits Assistants, and Program Support Assistants. The Incumbent must be knowledgeable of all federal/state laws and regulations, VA and local VAPHS policies, guidelines and memorandums for all areas in Patient Registration Section. As the supervisor, the incumbent will also be responsible for coordinating all programs and staff in the Patient Registration Program, including registration/pre-registration, personal funds of patients, enrollment, outreach, eligibility, Veteran Identification Cards, death details, means test, long term care testing admissions, beneficiary travel, kiosk functionality, and Administrative Officer's of the Day. The incumbent provides input and recommendations to the Chief of Registration, on selections, promotions, status changes, awards, disciplinary actions, separations, and evaluates performance.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, on-call rotation
Telework: Ad Hoc only
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration Specialist/PD33710
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
This is a non-bargaining unit position.
This position is located primarily at the HJ Heinz Campus.
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 12/17/2019.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establishing criteria to measure and/or predict the fulfillment of administrative goals and objectives; Developing administrative guidelines for application throughout the office; Providing supervision to employees in establishing and implementing administrative policies and priorities; Analyzing data to prepare findings and make recommendations to improve administrative processes and procedures, provide guidance for clinical station administrative matters, serving as liaison officer for administrative matters. (Please refer to the competencies below for further knowledge, skill, and ability that will be considered for rating/qualification purposes. Applicants may submit an additional document expanding on their knowledge, skill, and ability in each area.) OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 3 full years of progressively higher level graduate education leading to such a degree or LL.M.
You will be rated on the following Competencies for this position:

Competency 1 - Knowledge of federal/state laws, regulations, policies in health care benefits and patient registration in VA facilities.
Competency 2 - Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of patient program operations.
Competency 3 - Ability to supervise the work activities of lower level supervisors and employees in a healthcare environment.
Competency 4 - Ability to communicate in writing, including medical terminology.
Competency 5 - Ability to provide assistance and technical advice to Veterans and groups to suit different people and situations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work involves, standing, walking, and ensuring staff are in respective duty locations. Some slight physical effort may be required. Work is mostly sedentary but requires some bending, walking, standing, lifting, and carrying of light items, such as reports to various areas of the Medical Center. Working at the computer for long periods of time and accessing information from the various computer systems is necessary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

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