Program Support Assistant

Veterans Affairs, Veterans Health Administration | Pittsburgh, PA

Posted Date 11/08/2019
Description The employee will serve as a Program Support Assistant. This position is organizationally located in the VA Pittsburgh Healthcare System's VA Center of Excellence for Wheelchairs and Associated Rehabilitation Engineering (WARE)/Human Engineering Research Laboratories (HERL) in Pittsburgh, PA, under the supervision of the Research and Development's Administrative Officer.

NOTE: This is a 4 year TERM appointment. Term appointments are non-status, nonpermanent appointments of limited duration (more than 1 year but not more than 4). Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage. Term appointments may be extended without further competition (up to the 4-year maximum). The appointment to a Term position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.

The employee performs a wide variety of assignments associated with maintaining and supporting the work being performed by the VA Center of Excellence for Wheelchairs and Associated Rehabilitation Engineering (WARE)/Human Engineering Research Laboratories (HERL).

Duties include, but may not be limited to the following:
  • Enter all purchase/procurement requests in the purchasing system.
  • Coordinate the clearance of purchases with the receiving department.
  • Maintain and update the purchasing database and a filing system for pending and completed purchase orders.
  • Answer telephone, transfer calls to appropriate staff, take messages and convey to staff.
  • Arrange professional travel for center staff, prepare travel estimates, coordinate travel approval process and process travel requests and reimbursements.
  • Fax, scan, copy and type a variety of scientific and administrative documents and other material for the staff.
  • Assist Administrative Officer with preparation of the annual report.
  • Prepare correspondence ensuring correct punctuation, capitalization, spelling, grammar and conformance to style.
  • Perform other duties as assigned.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

Recruitment & Relocation Incentives: Not authorized.

Financial Disclosure Report: Not Required.SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service. Specialized experience includes: knowledge of the principles and practices of health services research; entering purchase/procurement requests in the purchasing system; receiving calls, greeting visitors, screening and referring personnel to the appropriate office or staff member; arranging travel for staff and processing travel requests; maintaining purchasing database and filing system to track purchase orders; preparing correspondence; serving as the timekeeper; and communicating both verbally and in writing.


SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required): Successful completion of (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.


COMBINATION OF EDUCATION AND EXPERIENCE (Transcript Required): Equivalent combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:
  • Administration and Management
  • Computer Skills
  • Manages and Organizes Information
  • Organizational Stewardship
  • Project Management

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

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