Human Resources Assistant (Human Resources Development) *12 Month Roster

Internal Revenue Service | Philadelphia, PA

Posted Date 2/01/2019
Description

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.

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WHAT DOES A HUMAN RESOURCES (HR) ASSISTANT DO? As a Human Resources (HR) Assistant, you will perform a variety of clerical and administrative duties in support of training classes, instructor teams, customers, and coworkers to ensure training classes are effectively delivered. Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Enterprise Learning Management System (ELMS). You will assist coworkers and manager in supporting programs, and local/national customers.

As a Human Resources Assistant (HR Development), you will:

  • Maintain control records for correspondence and work assignments, establishing and following up on suspense dates.
  • Ensure classrooms are set up with appropriate equipment, course materials, and supplies.
  • Assist specialists with support of instructor teams and training events (in both classroom and virtual environments).
  • Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data and apply knowledge of training operations and systems.
  • Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as TRIMS, ELMS, KISAM, etc.
  • Perform error resolution to resolve systemic and individual training issues reported via ERC Tickets by researching ELMS and updating ELMS as necessary with appropriate documentation.
  • Analyze workflow issues and recommend solutions/changes to processes and procedures.
  • Provide proctoring services for final exams associated with the IRS College Credit Program.
  • Lift boxes, materials, supplies, and move equipment/furniture.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

You must meet the following requirements by the closing date of this announcement. 

GS 05 LEVEL:   You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Applying standard procedures and requirements relating to personnel program (e.g., education and training) to perform or explain a variety of clerical duties. Following procedures to refer problems, provide information and resolve personnel (e.g., training) issues. Using automated systems to input, review and approve data. OR

A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS 06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees and managers on various training matters (e.g., setting up training room, scheduling the training). Demonstrating verbal communication to solicit information, and provide advice and demonstrating written communication to prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material. An example of specialized experience is being a member of an instructor cadre and/or as a training instructor.

GS 07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees, managers and contractors on various training matters. Assist in coordinating with business divisions training personnel by applying technical methods to participate in training course, program, and/or materials development activities. Using automated training systems (e.g., TRIMS, ELMS) to track, input, retrieve, and update information and data to compile and generate reports. Demonstrating verbal communication to solicit information, and provide advice and information to employees, managers and/or contractors and demonstrating written communication to prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part- time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

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