Post University is currently accepting applications for the role of Director of Financial Aid – Specialty Teams
WHY POST?
Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.
For more than 130 years, Post has focused on student success, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia.
JOB SUMMARY:
The Director of Financial Aid-Specialty Teams reports to the University Director of Financial Aid and is responsible for ensuring the University is compliant with all federal and state laws, rules, and regulations, pertaining to federal student financial aid (Title IV). The essential functions of this position include but are not limited to ensuring the eligibility of all federal aid recipients, including overseeing the Military, Grad, Nursing, and Partner Engagement teams within the Financial Aid department. The Director will serve as a part of the Financial Aid Leadership Team to ensure financial aid is administered in accordance with university policies and procedures. This position works most closely with the Admissions, Compliance, Student Accounts and Academic teams as well as other University associates. The Director of Financial Aid is responsible for ensuring an exceptional student and associate experience.
Remote work requirements:
Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed and a 15 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.
Whenever working remotely, the candidate’s home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.)
ESSENTIAL FUNCTIONS
- Ensure all U.S. Department of Education regulations are maintained and administered within the department.
- Ensure their assigned team within the Financial Aid department exceeds the customer service standards established by our Post Makes it Personal ethos, for our students, financial aid department associates and other departments within the University.
- Maintain the established benchmarks for past due amounts for Title IV.
- Maintain the prescribed packaging rates of all areas of Financial Aid.
ESSENTIAL FUNCTIONS:
- Oversee Financial Aid specialty teams within Post University, to include the daily supervision of direct reports. This includes daily conversations with each direct report on coaching opportunities.
- Collaborate with leadership to develop and monitor team accountability for university-defined performance metrics in relation to Financial Aid completion to ensure student support and satisfaction.
- Ensure the daily objectives of their team that supports students are maintained to include the required “ready” time, packaging rates, low error rates with packaging and minimal past due Title IV.
- Manage and motivate direct report associates to develop a sense of teamwork that promotes an exceptional student and associate experience.
- Ensure cooperative and timely support and communication with students, faculty, and administrative staff.
- Implement, manage, and maintain policies and procedures for financial aid awarding processes to ensure efficient operations while maintaining federal, state, and university compliance at all times.
- Work under the direction of the University Director of Financial Aid to ensure all Federal and State enrollment and financial reporting requirements are met.
- Proficient in utilizing Anthology Student, Excel, Word and other electronic means for the transfer of information.
- Serve as a liaison with Enrollment Management, Academic Affairs, Student Services, Student Accounts, Registrar and students and families in the planning and assistance of preparing new students to enter the University and in retention efforts to maintain current students’ enrollment at the University, helping our students achieve their educational goals.
- Responsible for keeping informed of changing regulations regarding federal and state guidelines.
- Review and update financial aid documentation and standardized internal and external communication, arrange and monitor training, and distribute updates to support staff.
- Oversee team staffing, including recruitment and interview support.
- Implement team structure that streamline operations, reflects university priorities, and cultivates a sense of ownership among each financial aid associate.
- Prepare management reports of a statistical and financial nature for leadership.
- Respond to external and internal customer service issues and concerns.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS & COMPETENCIES
To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Qualifications:
- Bachelor’s degree required/master’s degree preferred
- 5 years leadership experience and 5 years FA experience
- Preferred experience overseeing Nursing/Military students. Preference will be given to candidates who have experience in military financial aid.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.
800 Country Club Road
P.O. Box 2540
Waterbury, CT 06723
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