Club Concierge

Hershey Entertainment & Resorts | Hershey, PA

Posted Date 1/14/2022

The Club Concierge is responsible for reception desk duties, responding to guest/member requests for services and information, at The Hershey Country Club while maintaining other projects as assigned.

Job Functions:

  • Greeting and directing guests and members.
  • Exhibit pride and hospitality associated with our brand, company mission statement & the legacy of Milton Hershey Entertainment & Resorts.
  • Oversee Lobby Area (Including appearance and safety of lobby area).
  • Answer telephones (answer general telephone inquiries, direct/transfer calls appropriately)
  • Update reader board daily.
  • Make dining reservations for members.
  • Arrange overnight accommodations as well as order event tickets for members.
  • Distribute employee paychecks on a bi-weekly basis.
  • Receive all packages delivered to HCC and enter into eProcurement.
  • Process mail daily (US postal mail and internal mail)
  • Assist with basic administrative duties for the F&B Department and the Membership Department.
  • Assisting with projects on an as needed basis

Basic Qualifications

  • Must be at least 18 years of age or older.
  • 1-2 years of experience in an Administrative role, preferably in a hospitality environment.
  • Must have basic to intermediate skills with using Microsoft Word and Excel.

Additional Qualifications

  • Professional Image.
  • Excellent Inter-Personal Skills.
  • Hospitality Oriented.
  • Ability to speak, read, and write English.
  • Proven Teamwork Ability.
  • Must be self-directed, motivated, and able to work with minimal supervision.
  • Experience with using Delphi, Google Suite and Lotus Notes a plus.

Working Conditions:

  • Work area requires ability to adjust to seasonal temperature changes, and noise.
  • Physical requirements include sitting, standing, and communicating clearly.
  • Part-Time position Monday through Friday, including weekends, and holidays. Occasional overtime required.
  • Sitting for 95% of the time.
  • Ability to lift at least 35 pounds.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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