Information Technology Generalist 1

Commonwealth of Pennsylvania | Dauphin County, PA

Posted Date 9/09/2019
Description Do you want to join Incident Management Team? The Health and Human Services Delivery Center Enterprise in Incident Management Team. We are a seeking a motivated, multi-tasker, with excellent communication and interpersonal skills to provide Tier 2 Technical Support to our Delivery Centers.
 
IMPORTANT:  YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE.  YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY.  ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
 
  • Full-time employment
  • Work Hours: 8:30 am - 5:00 pm; Monday - Friday; 1 hour lunch
We are looking for a competent Service desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Service desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Also this position, working independently and/or as part of a team, is responsible for incident tickets in Service Now. Some off-hours and weekend work may be required.Qualifications:
  • Must meet PA residency requirement – For more information on ways to meet PA residency requirements, follow the link and click on Residency
  • Minimum Experience and Training Requirements: One year as an Information Technology Trainee or Information Technology Technician; OR one year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; OR three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; OR an equivalent combination of experience and training.
  • Based on your answers to the supplemental application questions regarding education, you may be instructed to upload a copy of your college transcripts to your application
  • Must be able to perform essential job functions
 
Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.
  • Score valid for this specific posting only
  • Score based on information reported on application and supplemental questions
  • Provide complete and accurate information or:
    • score may be lower than deserved
    • application processing may be delayed
    • disqualification may result
  • May only test once under this announcement
  • Email notice of test results provided
 
Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from:

Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) 783-3058

Philadelphia:  110 North 8th St., Suite 503, Phila., 19107

Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219

Telecommunications Relay Service (TRS):  711 (hearing and speech disabilities or other individuals)

Internethttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx

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