VETERANS SERVICE REPRESENTATIVE
Veterans Benefits Administration
As a Veterans Service Representative (VSR), in the Pension Management Center of the Philadelphia Regional Office, you will provide comprehensive services to veterans and their families'. The VSR explains the veterans benefit programs and there entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs the necessary data to generate the award and notification letters to the veteran describing the decision, and the reason for it.
Serve as a primary contact for the veteran and his/her representative or advocate, and as the decision-maker for compensation or pension claims.
Explain the full range of veterans' benefits and all related programs.
Make determinations as to eligibility for the type of benefit sought and fully analyze, develop and request required evidence for certain claims requiring a rating decision.
Decide the necessity for and type of examinations, reexaminations or opinions in order to determine the existence of or to evaluate disabilities resulting from disease or injury.
Develop comprehensive requests for examinations/opinions in order to ensure that appropriate evidence is received from which to adjudicate the claim.
Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
Rotate through the Cross-Functional, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams in order to gain experience in all aspects of the Transformation Initiative.
Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring and correspondence preparation.
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirement are met Selection at a lower grade level does not guarantee promotion to the full performance level. Change to Lower Grade selectees are not entitled to Pay retention
Work Schedule: 8:00 am - 4:30 pm
Compressed/Flexible: May be available after completion of training
Telework: not available
This is not a virtual position
Position Description/ PD# Veterans service Representative PD 37300A
Financial Disclosure Report:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/16/2019.
: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
You must have one year of specialized experience equivalent to at least the next lower grade GS05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples of specialized experience would typically include, but are not limited to:
Demonstrated experience interpreting, regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant request for services and benefits. Examples of Specialized experience include, but are not limited to:
The ability to request relevant medical or administrative evidence to make eligibility determinations.
Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development.
Experience in explaining program benefit entitlements and requirements
GS-07: Completion of a full four-year (120 credit hours) course of study leading to a bachelor's degree from an accredited college or university, and meet one of the following conditions under Superior Academic Achievement.
Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the "Who May Be Considered" section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of:a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; orb. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies.
Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a Bachelor's Degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (e.g. folders, claims files, etc.)
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
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