Internal Revenue Service | Philadelphia, PA

Posted Date 10/11/2019

What is The Small Business/Self-Employed (SB/SE) Division 

The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.

See "Additional Information" for Locations.

WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

As a Front Line Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
  • Give advice, counsel, or instruction to employees on work and administrative matters.
  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
  • Identify developmental and training needs of employees, providing or arranging for needed development and training.
  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.


Selectees will become part of a five (5) year CADRE for Small Business and Self Employed, (SBSE) Campus Collection and Campus Examination/AUR Operations, members may be placed in temporary developmental managerial positions on an as-needed basis. Placement into the CADRE is no guarantee of selection into a Managerial assignment. CADRE members who do not perform or progress satisfactorily will be removed from the program and returned to their former position.

Applicants must meet all requirements below, by closing date of the announcement.

  1. Employees selected into the program will become members of the CADRE for five (5) years.
  2. CADRE members must maintain a fully successful performance rating in any temporary assignment or in their permanent position to remain in the program for the five-year term.
  3. Employees must have at least a fully successful rating on their current annual appraisal in order to compete for the CADRE.
  4. If performance during a managerial assignment warrants a removal from the position, you will be subsequently removed from the CADRE.
  5. Tour of Duty will vary depending on the location of the positions and the tours of duty worked by the employees within each unit.
  6. Qualified applicants will be ranked in accordance with the MSP procedures. Applicants MUST submit technical competency narratives addressing the technical competencies. The technical competencies are: Compliance, Workload Processing and Analysis and Decision Making.
  7. While in this program, if the applicant becomes eligible for a higher grade they may have the opportunity for a temporary promotion to the higher grade without further competition.


WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

You must meet the following requirements by the closing date of this announcement.
BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
  • Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
  • Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and
  • Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Share this job