Management & Program Analyst, TAS, DEDSA TA, Processing Technical Advocacy

Internal Revenue Service | Philadelphia, PA

Posted Date 12/02/2019

The Taxpayer Advocate Service is an independent organization within the IRS.  The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

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WHAT DOES A MANAGEMENT AND PROGRAM ANALYST DO? As a Management and Program Tax Analyst, you will serve in Systemic Advocacy and will be responsible for a wide range of projects including high-level, cross-functional projects, identifying and working systemic tax problems/issues providing guidance on issue resolutions, and identifying and writing various sections of the National Taxpayer Advocate's Annual Report to Congress.

As a Management and Program Analyst, you will:

  • Perform assignments that are agency-wide in scope and have significant impact on issues facing the operating unit and serve on task forces or study groups, and performs independent analyses of area or nationwide program operations;
  • Independently study complex problems facing TAS or those of concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work;
  • Participate with cross-functional representatives on nationwide activities within the operating unit; Conducts studies and analyses to support compliance with directives;
  • Analyze assigned program area(s) to discern trends in program delivery and consolidates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives;
  • Represent management to provide technical advice and assistance to executives, analysts, and employees; Provide interpretations and guidance on operating policies, instructions, and material pertaining to assigned program areas;
  • Prepare reports on national issues; Interpret, develop, and coordinate analytical reviews of new policies, procedures, and program requirements and their impact;
  • Advises and negotiates conflicting policy and program issues with management and implement newly established policies and procedures for use in field operations;
  • Develop, prepare and review agency directives, Internal Revenue Manual (IRM) issuances, memoranda, Service-wide policy statements, and other written guidelines and recommendations that may have agency wide impact;
  • Serve as liaison with business units/operating divisions, managers, and other internal/external stakeholders on a variety of significant program, policy, and systemic issues and problems.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

You must meet the following requirements by the closing date of this announcement:

GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience recognizing significant tax issues and enforcement changes in order to develop new or revised procedures or products for assigned programs; Experience applying a wide range of analytical and evaluative methods in order to develop new approaches to existing programs such as compliance, accounts management and/or taxpayer education and communication functions; Experience using comprehensive knowledge of the principles of management planning, program and process analysis to develop, design, and implement new or revised policies and procedures; Experience in oral communication to present plans and proposals to individuals and groups, including top-level managers and field employees; Experience with written communication necessary to prepare comprehensive written reports, disseminate policy information, and document findings and conclusions; Experience providing guidance and serving as a technical program and policy expert to prepare complete decision packages, studies, and major recommendations; Experience evaluating and recommending changes to Internal Management Documents (IMDs); Experience with campus organizational structure, with technical expertise working with campus policies, processes, operations, procedures and the interrelationships of campus specific operations.

- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:  You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).

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