Operational Risk Consultant 4

Wells Fargo | Sioux Falls, SD

Posted Date 9/12/2019

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Within Wells Fargo Compliance, the Enterprise Testing group is responsible for establishing and maintaining a consolidated Enterprise Testing program at the corporate level. Enterprise Testing is responsible for developing a common methodology and standards, providing governance and oversight, executing testing; and conducting horizontal reviews. Testing and validation teams are responsible for implementing the Enterprise Testing methodology and standards, and executing group- specific testing.

Conduct Risk Review (CRR) is part of the Consumer Banking and Payments, Virtual Solutions & Innovation Testing and Validation (CB-PVSI T&V) team within ET&V. CRR is an independent risk group that conducts reviews to identify, assess and mitigate sales and service conduct risk that arises from inadequate or failed internal processes, people, or systems, while maintaining a balance between risk mitigation and compliance requirements. This review program includes in branch reviews of sales and service conduct risk activities across the entire Regional Banking retail branch footprint.

This Operational Risk Consultant 4 position will be responsible for completing in-branch reviews of sales and service conduct risk activities across the Regional Banking retail branch footprint. This position works with complex business units (Regional Banking retail branch network) and provides expertise and consulting for projects and initiatives with high risk that relate to sales and service conduct risk.

  • Develop a schedule and complete branch reviews as assigned.
  • Conduct on-site reviews of branches to measure sales and service conduct risk and other compliance requirements.
  • Assess results of reviews in a timely manner and effectively communicate results with Conduct Risk Review leadership.
  • Complete branch-level and roll-up reporting for senior management on sales and services practice trends and issues identified during branch reviews.
  • Work closely with business line leadership, Regional Services, risk partners, and others as it relates to sales and service conduct risk oversight of in-branch review activities.
  • Recommend actions to reduce and manage risk and ensure compliance with corporate and regulatory requirements.
  • Developing and maintaining the appropriate partnerships with business line management to effectively facilitate discussions and resolve issues.
  • Leading review teams and providing guidance to less experienced consultants.
  • May indirectly manage 1-2 specialist/consultants.

Required Qualifications
  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Advanced Microsoft Office skills
  • Demonstrated verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and
  • complex environment
  • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
  • An active Certified Regulatory Compliance Manager (CRCM) designation
  • An active Certified Public Accountant (CPA) designation
  • Certified Internal Auditor (CIA)
  • A BS/BA degree or higher
  • 3+ years demonstrated risk experience within a distributed retail store network in the financial services industry
  • 3+ years of auditing, testing, quality assurance or related oversight experience in consumer banking
  • Strong knowledge and understanding of the Community Banking Retail Branch Model and/or WFVC/Contact Center Model
  • Bilingual speaking proficiency in Spanish/English

Job Expectations
  • Ability to travel up to 50% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $80,500 Mid: $115,000
MN-Minneapolis: Min: $80,500 Mid: $115,000
MO-Saint Louis: Min: $80,500 Mid: $115,000
IA-Des Moines: Min: $80,500 Mid: $115,000
IA-West Des Moines: Min: $80,500 Mid: $115,000
OR-Portland: Min: $80,500 Mid: $115,000
TX-DAL-North Dallas: Min: $80,500 Mid: $115,000
TX-San Antonio: Min: $80,500 Mid: $115,000
SC-Fort Mill: Min: $80,500 Mid: $115,000
PA-Philadelphia: Min: $88,600 Mid: $126,500
SD-Sioux Falls: Min: $72,500 Mid: $103,500


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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