The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
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WHAT DOES A QUALITY ANALYST DO? As a Quality Analyst in the Taxpayer Advocate Service, you will be responsible for reviewing TAS cases and analyzing quality results. This may involve interactions with TAS analysts and technical experts to determine whether TAS took correct technical and procedural actions. You will participate in the development and refinement of quality programs including measures. You will analyze areas of program operations, systems, and procedures. Based on your analysis, you will develop and recommend modifications to quality programs and procedures, as well as, IRMs and other official processing guidance to enhance efficiencies and correct deficiencies. You will identify trends and system failures and recommend best practices and solutions. You will support quality outreach efforts by conducting analysis to support preparation of information to promote outreach objectives. You will also prepare presentation materials for you and others and will serve as an instructor and subject matter expert.
As a Quality Analyst you will:
- Analyze closed cases to identify inefficiencies and inequities. Review and analyze TAS cases to identify underlying causes of problems and report the overall balanced measures results. Interact with other TAS analysts and technical advisors, as well as employees in other functions, to determine the technical and procedural accuracy taken on TAS cases, when applicable.
- Participate in the development and refinement of program requirements and measures. Analyze areas of program operations, systems, and procedures; develop and recommend modifications to correct program deficiencies. Identify trends and system failures, recommend solutions and best practices. Prepare feeder reports used for studies of systemic problems and revisions of IRM’s and quality standards.
- Support TAS PPQ publicity outreach efforts. Conduct analysis and ensure that necessary resources and information required is furnished to promote outreach objectives. Prepare material for presentations by self or others. Serve as instructor and subject matter specialist.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
You must meet the following requirements by the closing date of this announcement.
GS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experiencefor this position includes: Experience with tax code, rules, regulations; Experience in analyzing program operations, systems, procedures and resource allocation; Experience with developing and recommending program deficiencies; Experience in preparing directives, issuances, memoranda, policy statements, and/or other written guidelines; Experience with training and development needs for employees and Experience with Taxpayer Advocate Management Information System (TAMIS). In addition to the above requirements, specialized experience must include experience which demonstrates knowledge of case advocacy and case work processes.
OR You may substitute education for specialized experience as follows:
PH.D or equivalent degree or 3 full academic years of progressively higher level graduate education leading to a degree in a related field of study from an accredited college or university.
OR LLM, if related
OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable: You must have been at the GS-09 level for 52 weeks.