Medical Support Assistant-Medical Scribe (Temporary NTE 13 Months)

Veterans Affairs, Veterans Health Administration | Wilkes Barre, PA

Posted Date 8/02/2019
Description The Medical Support Assistant (MSA)-Medical Scribe at the Wilkes-Barre VA Medical Center is responsible for interpreting and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines. The core responsibility of this position is to capture accurate and detailed documentation (handwritten, electronic, or otherwise) of the encounter in a timely manner.The MSA Scribe as directed by the physician or other clinical staff will capture documentation into the Electronic Health Record (EHR) as instructed. They will perform all clerical and information technology functions for a physician in a clinical setting. This includes primary responsibility of the operation of the EHR and electronic dictation system. The incumbent demonstrates the ability to operate computerized programs and databases to enter, modify, and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports. The MSA Scribe must be able to anticipate Physician needs to facilitate the flow of the clinic.

The general duties of the MSA-Scribe may vary and include:
  • Assist the provider with navigating the EHR.
  • Respond to various messages as directed by the provider.
  • Locate information for review (i.e., previous notes, reports, test results, and laboratory results).
  • Enter and research information in the EHR as directed by the provider.
  • Obtain patient medical history and physical exam.
  • Follow up on procedures and treatments performed by healthcare professionals, including nurses and physician assistants.
  • Offer patient education and explanations of risks and benefits.
  • Provide physician-dictated diagnoses, prescriptions, and instructions to the patient and/or family members for self-care and follow-up.
  • Demonstrate knowledge of medical terminology.
  • Prepare referral letters as directed by the physician.
  • Is responsible for technical tasks associated with the maintenance and custody of all records in the various supported hospital locations.
  • Initiates action to request records from other facilities, and obtains all medical records as requested by the treatment team.
  • Ensures records are prepared for the treatment team review.
  • Assembles medical information in correct sequential and chronological order.
  • Ensures record movement control and accountability is completed.
  • Ensures appropriate forms are completed.
  • Participates in quality assurance activities on an ongoing basis and recommend changes to improve programs when indicated.
  • Coordinates consultations to specialty clinics at this medical center.
  • Keeps co-workers informed and updated concerning appropriate administration regulations concerning eligibility for healthcare, the control of medical records, availability of and requesting special tests and procedures, etc.
  • Analyzes, interprets, and implements regulations accurately to reflect current operating procedures and is familiar with precedents concerning changes in regulations or policies.
  • Performs other related duties as assigned.

Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m.
Financial Disclosure Report: Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/22/2019.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Physical Requirements. See VA Directive and Handbook 5019.
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
Preferred Experience:
  • Current or former medical student
  • Note taking from providers in a clinical setting
  • Assisted providers with navigating electronic medical records
  • Good working knowledge of medical terminology
  • Prepared referral letters as directed by physicians
  • Knowledge of requesting medical records from other facilities
Creditable Experience
(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level GS-4.

Grade Determinations: One year of experience equivalent to the next lower grade level (GS-4). Examples of creditable specialized experience include demonstrating the following knowledge, skills and abilities.
  1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
  2. Ability to use various types of office automation equipment and software.
  3. Ability to set up, organize, and maintain record systems.
In addition, candidates must also demonstrate the Knowledge, Skills and Abilities (KSAs) below:
  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports,
  2. Knowledge of basic medical terminology,
  3. Ability to make appointments in a clinical setting,
  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work,
  5. Ability to communicate effectively and professionally with employees at varying grade levels,
  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (TRANSCRIPT REQUIRED)OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have completed post-high school education and experience to meet the total experience requirements for a GS-5.

References: Medical Support Assistant Qualification Standard, GS-679, VA Handbook 5005/53, Part II, Appendix G45.

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-5.

Physical Requirements: Work requires some physical effort such as standing, walking, bending, filing and the lifting and/or carrying of light items such as files and office supplies. Typically the employee sits comfortably to do the work. The employee is required to answer numerous personal/telephonic inquiries and must have adequate eyesight and hand dexterity to allow for reading and operating a computer.

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