The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for providing advice and assistance to senior managers on IT acquisition and management; developing, maintaining, and facilitating implementation of a sound and integrated IT architecture; and promoting effective and efficient design and operation of all major CIO processes for the agency, including improvements to work processes. For more information on the Secret Service click here.
The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for defining, communicating, and establishing the major elements of Secret Service IT programs to include: IT strategic planning, enterprise architecture, capital planning and investment control, IT program management, policies and overall governance of the IT infrastructure. The CIO is also responsible for information security policy and oversight, e-government, and IT performance metrics in order to comply with applicable laws, Executive Orders, directives, policies, and regulations governing information systems.
Duties may include the following:
- Provide technical advice to senior management officials and strategic IT recommendations for new and/or substantially modified information technology projects;
- Oversee various phases of IT related projects and user requirements, objectives and alternative solutions, by obtaining costs relating to information technology resource requirements;
- Provide alternative solutions, develop detailed design proposals that specify the products to be developed, user interfaces to systems and conversion requirements;
- Prepare procurement requests, develop statements of work and review contract proposals, and may serve as a Contracting Officer’s Technical Representative(COTR) in monitoring vendor/contractor performances; implementation, evaluation, and/or dissemination of USSS IT components, tools, and procedures;
- Work on complex issues in the planning, analysis, design, development, testing, quality assurance, installation, implementation, maintenance, and/or management of information systems needed to deliver IT services in support of the mission;
- Ensure appropriate security and access controls are in place, commensurate with the risk and magnitude of the harm resulting from the loss, misuse, or unauthorized access to or modification of information.
This announcement is being advertised for multiple locations; therefore, the locality adjustment will be added to the basic salary based on selected locations.
You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).
Specialized experience is defined as:
GS-12: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). You will be involved in planning, conducting comprehensive testing user acceptance, and production implementation, ensuring appropriate security and access controls are in place. You will evaluate the nature and scope of business processes to be automated, and advising management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions which includes installing, maintaining and providing upgrades to systems and monitoring performance and security. In addition, you would be responsible for installing, configuring, troubleshooting, and providing technical training pertaining to personal computers (PC's) and associated peripheral devices in response to customer requirements.
GS-13: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). In addition, you will be performing duties such as presenting findings, to alternative approaches, cost/benefit analyses to user management in order to influence acceptance of overall recommended design. You will be developing Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy; and providing expert and authoritative advice and assistance on Information Technology design and programming methods to managers, contractors and IT users. Integrating several hardware, software, and/or IT related services to provide and integrate information systems; delivering timely, efficient, and effective virtual and onsite IT support to all end-users; providing technical support of PC and PC peripheral design features, hardware, software, or operating system capabilities, system integration and interoperability requirements; and modifying hardware, software, and operating systems to meet user needs.
GS-14: performing duties such as providing expert technical advice to senior management; leading projects and/or teams in advanced IT related project efforts; functioning as the technical authority on assignments; managing information technology acquisition projects and budgets for a large IT infrastructure environment, developing new business cases and identifying user requirements; providing expert and authoritative advice and assistance on information technology design and maintenance; planning, implementing and overall project management for IT objectives to include forming strategic partnerships to ensure the success of the IT objective of the Office of the Chief Information Officer.
Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.