Post University is seeking a Director of Loan Management to join our team.
WHY POST?
Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.
For more than 130 years, Post has focused on student success, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia.
JOB SUMMARY:
The Director of Loan Management is responsible for the strategic leadership and daily operation of the university’s Cohort Default Management program. This position develops and implements policies, processes, and communications to drive successful student loan repayment outcomes, minimizes cohort default rates, and ensures compliance with all federal regulations and institutional standards.
Post University currently offers the option to work remotely in this position. Whenever working remotely, the candidate’s home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.
ESSENTIAL FUNCTIONS
- Design and manage the institution’s default prevention and financial literacy strategies for current students, alumni, and borrowers in repayment.
- Ensure the cohort default rates for the university are achieved at or below the university benchmarks.
- Lead and coordinate data analysis to monitor cohort default rates, identify trends, and prepare regular compliance reports for university leadership and regulatory agencies.
- Supervise, train, and evaluate a team responsible for outreach, borrower support, and regulatory compliance in default management, as applicable.
- Develop and update written policies and procedures that comply with U.S. Department of Education requirements for default management and student financial counseling.
- Oversee communications and outreach efforts targeting at-risk borrowers, including designing repayment counseling, organizing workshops, and collaborating with loan servicers.
- Maintain records of borrower contact, repayment status, and interventions, ensuring accuracy for internal and external audits.
- Act as the primary institutional liaison with the Department of Education, student loan servicers, and relevant third-party partners on cohort default management matters.
- Stay current with federal, state, and accreditor regulations affecting student loan programs and default management, recommending policy and process adjustments as needed.
- Prepare monthly reports, presentations, and metrics for university stakeholders and external reviewers related to loan management and default rates.
MINIMUM QUALIFICATIONS & COMPETENCIES
To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.
Qualifications:
- Bachelor’s degree required; master’s degree preferred in business administration, finance, higher education administration, or a closely related field.
- Five or more years’ experience in student financial aid, loan management, or compliance, including leadership experience.
- Managing a cohort of 10,000 student borrowers or greater
- Comprehensive knowledge of federal student loan regulations, cohort default measurement, and best practices in debt management.
- Demonstrated analytical skills with experience managing data-driven compliance and outreach initiatives.
- Excellent leadership, communication, and interpersonal skills.
- Experience with federal and state financial aid audits.
- Knowledge of institutional accreditation processes related to financial responsibility.
- Familiarity with data systems (e.g., NSLDS, COD, or loan servicer portals) and default prevention tools.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.
800 Country Club Road
P.O. Box 2540
Waterbury, CT 06723
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